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Comparing Acoustic Magic Voice Trackers I and II

Voice Tracker array microphones are cost-effective, user-friendly and provide high-quality audio capture, making them ideal for recording meetings, capturing lectures or conferences and accommodating speech recognition applications.

These array microphones scan 360° to electronically locate and automatically steer towards the talker, ensuring that no audio is missed. While the digital signal processor creates a listening beam which focuses on the talker and spatially filters noise from other directions, proprietary noise reduction algorithms filter out background noise.

 
Each microphone’s extremely long pickup range means that there is no need for multiple microphone mixer setups, cumbersome headsets or handheld microphones, all of which can be expensive and may require expert installation and management.

Acoustic Magic Voice Tracker I

Acoustic Magic Voice Tracker I

This means that questions from the class as well as the lecturer are picked up, even as the lecturer moves about the room, all with the use of a single, inexpensive microphone.

 
This is why more than 300 universities across the United States are using Voice Trackers in their classrooms, and why universities across Australia are selecting Voice Trackers as their microphone of choice for lecture capture.

Acoustic Magic Voice Tracker II

Acoustic Magic Voice Tracker II

Comparing Voice Trackers I and II: Are they so different from each other?

Pickup Range

While both Voice Trackers utilise eight “always on” array elements and two stage noise reduction algorithms for exceptionally long pickup, the VTI outstrips the VTII with a 10+ metre range, while the VTII has a range of 7+ metres. This is one of the reasons that universities are choosing the VTI for their lecture theatres and classrooms.

Advantage: VTI has longer range

Power: USB Output versus Wall Power

The VTII’s primary audio output is an USB output, and it is powered by its USB connection, eliminating the need to be connected to wall power. This makes the VTII quite portable.

 
The advantage of having wall power is that there is no risk of loss of performance as batteries run out. Also, a USB adapter is available as an optional extra, for the VTI, and is handy for use with Macs and laptops with low performance sound cards.

Advantage: VTI is more versatile.

The Voice Tracker II in a small conference setting.

The Voice Tracker II in a small conference setting.

Acoustic Echo Cancellation

Acoustic Echo occurs when an open microphone picks up a far end talker (from the loudspeaker) and sends it back to the far end talker (as an echo). The Voice Tracker II incorporates a sophisticated and effective acoustic echo cancellation (AEC) technology which makes picking up the speech of people located throughout the entire conference room even simpler.

 
This is particularly useful when using VoIP-based technology systems like Skype and Adobe Connect, as these systems become easily utilised and inexpensive conferencing tools when paired with the Voice Tracker II.

 
The VTI can be used in conventional conferencing systems that already have AEC, but AEC is not built into the VTI mic itself.

Advantage: VTII has Acoustic Echo Cancellation

Use with voice recognition software

The VTII is ideal for use as a microphone paired with voice recognition software. Some people who use voice recognition software such as Dragon NaturallySpeaking or Dragon Dictate for Mac, don’t like using headsets or handheld microphones. The VTII offers an excellent, inconspicuous alternative to these mics.

 
Check out this short video featuring Bob Feingold, from Acoustic Magic. He demonstrates how effective the Voice Tracker II is when using it with voice recognition software, in the quiet of his office environment. http://www.youtube.com/watch?v=5IaBPWknTFc

Advantage: VTII is more discrete

Comparing Voice Trackers I and II: Results

Both the Voice Tracker I and Voice Tracker II have distinct differences, which make them suitable for specific settings. The Voice Tracker I is more suited to capturing audio from lecture theatres and classrooms, and the Voice Tracker II is a great microphone to use when paired with voice recognition software.

 
Why not give both a try? At Pacific Transcription we have the VTI and VTII available for purchase and hire.

 
For more information on Acoustic Magic Voice Trackers I and II, or to purchase or hire, visit the Pacific Transcription website.

 
Posted by Catherine Byrne

Posted in Better Audio, Focus Groups, Interviews | Tagged , , , , , , , , | Leave a comment

Researchers Rush to Get their Audio Transcribed on Time

It’s that time of year again, when academics, PhD students, and other researchers frantically attempt to meet grant deadlines and get their research audio transcribed on time.

Thankfully Pacific Transcription offers a variety of solutions tailored to assist researchers meet tight deadlines, including flexible transcription rates for volume audio upload and prepaid transcription credit.

Flexible_Smaller

Flexible Rates

Talk to us about our flexible transcription rate for volume audio. Our Flexible rate is available to clients who are charitable organisations, students paying out of their own pocket, or clients with uploads of 20+ hours of audio in a single batch.
The completed transcripts are available to clients two or more weeks after the audio is received by Pacific Transcription, so this rate suits many researchers who have volume audio, a limited transcription budget, and a few weeks’ grace in a deadline.

Pre-paid_100

Prepaid Transcription

Let us make your life a little simpler, with Pacific’s prepaid transcription service. Our prepaid transcription service is an excellent option for researchers needing to expend their grant budget and who have yet to complete planned interviews. You can purchase prepaid transcription in lots of $100, or lots of $1000, or just contact us if you have other amounts in mind.

Once you have purchased a block of prepaid transcription, we issue you with an account statement which displays the amount of credit you have on your account.

Should your final transcription costs not reach the purchased credit value, we are able to refund the remaining credit at the end of your project.

To discuss either option or other ways Pacific can assist you with your transcription requirements during this busy end-of-year time, please contact us, read our Research Rate Sheet, or visit our website for more details.

Posted by: Catherine Byrne

Posted in Focus Groups, Interviews, Qualitative Research, Transcription | Tagged , , , , , , | Leave a comment

What makes a GREAT Dictation App for Professionals?

A great dictation app can make your daily professional dictation tasks easy to perform, cut down on time spent saving and transferring completed dictations for transcription, and eliminate the need for multiple dictating devices. 

Dictation Apps: What Are They?

Dictation apps are apps designed to be used on SmartPhones and other mobile devices for professional dictation.  Dictation apps for professionals are not to be confused with dictation apps for voice to text conversion, where you control the dictations and other applications using the spoken word.

GREAT Dictation AppDictation apps on SmartPhones are used by many doctors, lawyers and other professionals to carry out their day-to-day dictating within their work scope.  The dictations are provided to an in-house transcriptionist, or a professional transcription company, for transcribing.

Using a dictation app on your SmartPhone negates the need for traditional dictating devices.  Because the files are easily transferred from the SmartPhone, regardless of your location (as long as you are connected to a WiFi network), you can dictate anytime and anywhere, meaning you are no longer tethered to your office.  The use of Dictation apps also reduces document turnaround times.

Dictation Apps: What Functions Should I Expect?

Many dictation apps have the functions of a standard professional dictaphone, that is, you can:

  • Insert, overwrite and delete within dictations
  • Insert Index marks in dictations (a quick and easy way to identify important or significant parts within the file)
  • Record in a variety of formats
  • Have multiple ways of transferring dictations (i.e. via email, ftp, etc.)
  • Use the barcode scanner capability of your smartphone (great for medical record keeping)
  • Enable secure encryption of data

GREAT Dictation App for iPhone - Dictate + Connect

Dictation Apps: What Makes A GREAT Professional Dictation App?

As well as having all of the functions listed above, a GREAT professional dictation app is one that is above all else – EASY TO USE.  It has to be intuitive to use, easy to navigate and to populate duplicate data or select often used settings, because people using these apps for dictation are using them all the time.  No one’s going to use an app that is difficult to navigate, or requires large volumes of data to be entered every time a new dictation is made.

What’s more, a GREAT dictation app provides multiple methods of transferring data, which is also easy to set up and use, so that your daily workflow is not disrupted.

I would also go so far as to say that a GREAT dictation app is one which pushes the boundaries of traditional dictation, encouraging us to embrace new ways of thinking about how we dictate, and what tools we can use to complement and enhance the dictating experience.

Dictation Apps: A few ways that GREAT Dictation Apps are “pushing the boundaries”

Two stand out features of GREAT dictation apps used within the medical industry are:

  • ability to easily insert or assign photos and other images within a dictation, enhancing the quality and depth of data able to be collected – suddenly medical records become more comprehensive and thorough;  and
  • Easy to use barcode scanning function for fast assignment.

Remember, if you are using your dictation app for professional use, to maintain appropriate security of data you must use one which has file encryption, thus fulfilling any regulatory requirements within your field of expertise.  (This is particularly important for medical and legal professionals.)

Try out some of these dictation apps for professional use, and tell us what you think about them and others you’ve tried – we’d love to get your feedback.

For more information on dictation apps and other dictation and transcription products, please contact the Products Team at Pacific Transcription.  If you would like your dictations transcribed by a professional transcription company, contact us!

Posted by Catherine Byrne.

Posted in Better Audio, Dictation | Tagged , , , , , , , | Leave a comment

What is the Difference between Minute Taking and Stenography Services?

Have you ever wondered whether you require minute taking or stenography services?  Do you have regular meetings which need to be recorded and are not sure which service best meets your needs? 

The two services meet very different purposes, and are practiced by highly trained professionals.  In this blog we explain and compare the differences between the two services, highlight the times in which you may need each service, and through this process, assist you to make the right decision on the type of service you require for recording meetings.

 What is Stenography?

Stenography is the practice of accurately recording the spoken word to produce a written transcript of an event.  Stenography services are used in courts, tribunals, hearings, meetings and top-tier law firms to produce verbatim (word-for-word) transcripts of events.

Stenographers attend events in person to produce a written transcript of all that is said. This is particularly important for highly confidential and delicate events where audio recording is not permitted, for legal purposes.

Friendly Stenographer with Laptop and Stenotype MachineStenographers use various shorthand tools and skills to record the spoken word.  Today many stenographers use a customised stenotype machine, which is pre-programmed with specific word conventions or abbreviations particular to that individual stenographer’s requirements.

Stenographers type in syllables, rather than letters, enabling them to type extremely quickly. A typical stenographer can type 200 -300 words per minute, compared to a typical touch typist, who can type 80 words per minute.  This is important when taking into consideration the speed at which many people speak – an average person speaks 150 – 250 words per minute.

Prior to the event the stenographer requires a full list of attendees, and preferably access to relevant documentation, such as a list of questions that will be asked, an agenda, or a list of specific terms (such as technical terms or acronyms commonly used) relevant to that industry.

What is Minute Taking?

Minute Taking involves the production of a brief and accurate summary of a meeting.  Minute taking services are used by government departments, private companies, clubs and community associations to record key decisions and actions that participants have agreed to.

Minutes include:

  • Who attended,
  • What was discussed (agenda items),
  • What was agreed (decisions), and
  • What actions need to be taken, by whom and by when.

Meeting minutes do not include a record of every discussion.  They are not a verbatim transcript of every conversation; instead, they provide an accurate record of the decisions and actions participants agreed to.

eye glasses with notebook and pen

 

Meeting minutes are circulated to meeting participants soon after the meeting, and serve as a reminder of the decisions and commitments made by participants during the meeting. Many groups choose to outsource minute taking to free up participants so they can actively participate in and concentrate on contributing to the meeting, rather than stepping back to take accurate notes of meeting decisions and actions.

Minute takers do not always need to be present to take minutes; for example, some of our minute takers Skype in to sit in on meetings.  In some circumstances it is appropriate to make an audio or video recording of the meeting, and provide the audio or video file to a minute taker for transcribing, offsite.  To assist with accuracy, minute takers require a list of attendees, an agenda, and any other documentation which is relevant to the meeting.

As a guideline, for each hour of meeting, a verbatim transcript would comprise approximately 20 pages; whereas minutes would comprise 2-3 pages.

Which Service Best Suits My Needs?

Minute Taking or Stenography – Which Service Best Suits My Needs?

If you need a verbatim transcript of an event, ask for a stenography service.  If you need an accurate record of the decisions and actions of a meeting, without details of each conversation, you require a minute taking service.

For more information on Pacific Transcription’s Minute Taking and Stenography services, please contact our Team.

Posted by Catherine Byrne.

Posted in Interviews, Transcription, Uncategorized | Tagged , , , , , , | Leave a comment

The NEW Olympus DM-901 audio recorder, changing the way you think about recording meetings.

Recording meetings and focus groups has become even easier with Olympus’ new release DM-901 Linear PCM audio recorder.  Two key features are standouts, and will be quickly embraced by busy professionals operating in fast-paced environments who demand flexibility and responsiveness from their devices.

DM-901

The DM901 is Wi-Fi enabled.

Two Key Features are Standouts!

The DM-901 is Wi-Fi enabled, meaning the device can be controlled remotely from an app on your smartphone or tablet, allowing recordings to be started and stopped from a distance. This app also enables Visual Index Function, which allows photos taken using the smartphone or tablet to be linked to the relevant section in the timeline of the audio file. This simple, effective, easy-to-use and interactive tool is an excellent example of how multimedia applications can greatly enhance the documentation process, providing thorough, accurate and comprehensive coverage of any recorded event.

Olympus Controller Smartphone App

The Olympus Controller smartphone app is easy to use.

Other DM-901 Features:

The new DM-901 audio recorder also features the high audio quality standard we’ve come to expect from the Olympus DM series, which is supported by:

  • low noise, 90 degree outward facing microphones for real stereo recording;
  • large, built-in dynamic speaker;
  • 4GB built-in memory with SD card slot;
  • Variable playback speed control;
  • versatile file editing and management functions;
  • high-resolution 2.0 inch colour LCD display with new icon-based layout;
  • new Olympus Audio Controller smartphone app, free download available for iPhone and Android devices;
  • immediate file sharing between DM-901 and selected smartphone via Olympus app or Dropbox;
  • completely refigured Home screen incorporating easy-to-recognise graphical icons for improved and intuitive menu operation by user; and
  • files saved in either .mp3, .wma or Linear .pcm format.
DM-901 Home Screen Icons

The DM901’s reconfigured home page screen features helpful icons.

Recording Business Meetings and Interviews is Easy!

The DM-901 is perfect for recording business meetings and interviews, and when paired with the ME33 boundary layer microphones, an excellent option for recording larger gatherings, including small conferences and focus groups.   The DM-901 is now the new recorder of choice for researchers, business professionals, and anyone else wanting the best audio equipment which is easy to operate, has smartphone compatibility, and is available at a great price.

DM-901 + 2 x ME-33 mics

Pair the DM901 with 2 x ME33 mics to record focus groups.

Does the DM-901 Successfully Replace the DM-3?

Replacing the dependable, hard wearing and quality-driven DM-3 was never going to be easy – how do you top exceptional audio quality?  Olympus has managed to do just that. By observing, learning from and embracing our everyday use and application of multiple technologies, Olympus has created a responsive, high end audio device which is flexible and versatile enough to be used in conjunction with our existing communication devices, across a variety of professional settings and environments.  You can’t go wrong with the Olympus DM-901 voice recorder – a new breed of audio devices designed specifically for us to use every day.

Need Further Information or Advice?

At Pacific Transcription we’re always happy to help with audio advice and support – contact us for further information, to discuss your specific recording needs or to let us know how you find the new DM-901.  Where excellent audio quality really matters, the best advice is essential.

Posted by: Catherine Byrne

Posted in Better Audio, Focus Groups, Interviews | Tagged , , , , , , , , , , , , , | Leave a comment

Dictating made simple: Use Pacific Transcription, your iPhone and a Dictate + Connect app.

Pacific Transcription is proud to announce the partnering of Dictate + Connect’s dictation app with our suite of professional transcription services, providing a seamless process from dictation through to transcription for our clients.

Dictate + Connect iPhone App

Dictating with the Dictate + Connect iPhone app is easy!

How does using the Dictate + Connect app help Pacific clients?

The use of this app, an iPhone or iPad and links to Pacific means there’s no need to download your files to your computer, and then upload them manually to your secure client login for transcription.

There’s no need to email your dictations to your secretary for transcription.  You don’t even have to use a dictaphone; and you certainly don’t have to stay in your office to dictate. With a simple press of a button, this is all done for you.  All you need is an iPhone, the Dictate + Connect app and a client account with Pacific Transcription.  It really is that simple.  So download the app and start dictating today.

What’s the difference between the Dictate + Connect app free version and the paid version?

The free version of the app has all the functions of the paid version, including rewind, overwrite and insert, but is limited to a maximum of 5 files at a time, each 30 seconds long.

The paid version is inexpensive, and has an upper limit of dictations 24 hours long, more than enough time for each batch of dictations.   The Dictate + Connect dictation app really does rival professional dictaphones with its excellent sound quality, precise voice activation, secure encryption and multiple ways of transferring your dictations.  This app also features many of the other functions often associated with professional dictaphones, including:

  • instant dictation controls
  • move and delete sections within a dictation
  • bookmarks in dictations
  • intuitive, easy to use interface
  • MP4/AAC, WAV, and AIFF formats, and
  • barcode scanner

How do I select Pacific Transcription as my transcription company of choice when using the Dictate + Connect app?

Remember, all you have to do is select Pacific Transcription as a shared destination within the settings area of the app.  Enter your Pacific client username and password into the settings area in the app, and start dictating!  Once you’ve finished dictating click on the send button, and your files will be automatically uploaded directly to your secure Pacific client account.

This partnership means a significant streamlining of the dictation and transcription process for Pacific clients who use iPhones or iPads.  The dictating and transferring of files is simpler, we get your dictations faster, and you get your completed transcripts back sooner.

Pacific clients get the best of both worlds – the perfect marriage between cutting edge technology and exceptional, reliable, time-tested and quality-driven transcription services.

For more information, please view our Dictate + Connect webpage, or contact the team at Pacific Transcription.

Posted by Catherine Byrne.

Posted in Better Audio, Dictation, Healthcare, Mobile Dictating, Transcription | Tagged , | Leave a comment

How do I change the Author ID on an Olympus DS-5000 voice recorder?

There are many reasons why the author ID on an Olympus DS-5000 digital voice recorder needs to be changed, amended or deleted.  In busy practices where multiple people use the same recording device during the course of the week, being able to identify who recorded which file is very important.  If a practitioner leaves the practice, then you will need to remove their name from the device, and add another.

The Author ID function on a DS-5000 is not limited to identifying individual practitioners

Some practices use this handy function to identify individual areas of speciality or focus, or the geographic area in which the practice or patient is located, or even the room number where the device is usually located.

Knowing how to quickly change and add to the Author ID can make for smoother workflow in the day-to-day activities of busy practices.  By following these few simple steps, you will be able to add, amend or delete an Author ID from an Olympus DS-5000 digital voice recorder.

Can I change the Author ID on my DS-5000 through the dictation device?

No. You change the Author ID through the dictation software, NOT on the actual device.  Just think of it as reconfiguring one aspect of the device.  So if you don’t have the dictation software installed, you’ll need to install it first, so that you can reconfigure your device.

How to change an Author ID on my DS-5000 through the dictation software?

Make sure the device is turned on and sitting in its cradle.  Open the DSS Player Pro V.5 Dictation software.

1. Click on Tools, then Options.

DS-5000 Dictation Software - Tools, Options

Screenshot 1

2. Click on Workflow tab.

DS-5000 Dictation software - Workflow tab

Screenshot 2

3. Click Author.

DS-5000 Dictation software - Click Author

Screenshot 3

4. Click on Add, then add new author in Author Property box, and press OK.

DS-5000 Dictation software - click Add, Ok

Screenshot 4

5. Click Apply, then OK.

DS-5000 Dictation software - Click Apply, OK

Screenshot 5

Congratulations!  You just added a new author to your DS-5000 recording device.

One of our Doctors has left – how do I delete this Author ID on the DS-5000?

To delete an author ID, go back into Tools > Options > Workflow > Author.  Click on the author you wish to delete, and press Remove, then OK.  Click Apply, then OK.

You can add, delete, move the order of authors, and assign priority to author IDs in this area.  As you can see, changing, deleting and adding Author IDs on an Olympus DS-5000 is as easy as clicking a few buttons.

For more information on the DS-5000, click here to download the user manual DS-5000 Instructions – English., or visit our online shop for the latest Olympus products, including the DS-7000.

Posted by Catherine Byrne

Posted in Dictation, Healthcare, Transcription | Tagged , , , , , , , , , , | 2 Comments

Attention All University Researchers! Expend your grants on time with Pacific Transcription’s flexible options

Whether you’re a University staffer or PhD student or both, end of year not only means frantically finishing marking and finalising focus group recordings for transcription and analysis, but also making sure that you expend your grants on time and in line with your budget.

Pacific Transcription helps Researchers expend their grants on time

Feel like this…

Pacific Transcription helps Researchers expend their grants on time

Instead of this? Let Pacific Transcription smooth the waters.

At Pacific Transcription we can help you get your transcription needs under control as well as expend your grants within the set timeframe, with a range of practical options to suit many situations.

Expend your grants on time – consider Pacific’s Charity/Student/Volume Rates

Consider Pacific’s flexible turnaround option for audio files that don’t have to be transcribed immediately.   The Charity/Student/Volume Rate is designed for researchers who have large volumes of audio (20+ hours) and/or are registered charitable organisations or students who are paying for transcription out of their own pockets.

Because the flexible option encompasses a turnaround of two or more weeks, you pay less per audio minute than Standard turnaround rates.  This is a great solution for researchers who have a high volume of audio hours to be transcribed, but no imminent deadline for completion.

Even if you have less than 20 hours of audio ready for upload, at this busy time of year it is still worth emailing the Operations Team to see if this option is available to you.

Pacific Transcription’s pre-paid transcription credit options – helping many researchers expend their grants on time

Another excellent option Pacific offers is Pre-Paid Transcription.  Pre-Paid Transcription allows researchers to pay for their transcription costs with their grant funding before the audio files are transcribed.  This option works well for researchers who need to submit a transcription invoice before the end of the calendar year or before their grant closes or expires, but have yet to complete their planned focus group or interview recordings.

This option ensures researchers are covered for future transcription requirements within that funding allocation, and also means there’s one less thing to worry about!

Pacific has two Pre-Paid Transcription Credit options available for purchase via our online shop ($100 and $1000).  If you need an alternative amount, email our Finance Team requesting the amount you require, and we’ll send a tax invoice to you for payment.  We can be as flexible as you need.

If you find that none of the listed options suit your specific and immediate needs, just drop us an email or give us a call and we can see what we can do to make securing your transcription needs as easy as possible, so you can have a restful break before the New Year dawns.

Posted by Catherine Byrne

Posted in Focus Groups, Interviews, Qualitative Research, Transcription | Tagged , , , | Leave a comment

NVivo Student and NVivo Semester Licensing – a short term, economical solution for students and their irrepressible desire to analyse!

Firstly and briefly, why use NVivo Student or NVivo Semester? Reading this article likely implies that you have already asserted that NVivo is worth using, but a quick reiteration of its benefits certainly can’t hurt.

Essentially, NVivo is a qualitative analysis application designed to sort the information you provide – to give it some structure. It is not a tool that does the heavy thinking and analysing for you, but it can save a great deal of the often mundane work that is transforming, for instance, a mass of interview transcripts into blocks of information grouped by the parameters you dictate. This could be the responses to particular questions grouped by interviewee age or gender, or it could be the content basically split by the words/themes that are covered. The possibilities are limited only by the amount of information you provide.

NVivo helps students

Why NVivo over other qualitative analysis programmes?

It’s widely used, has an easy to navigate interface, and does exactly what it claims it will do.  It seems to constantly be revamped and updated, and there are some interesting add-ons like NVivo Capture which are worth checking out.

However, like the majority of programmes of this nature, it isn’t always cheap and there may be limited licensing options. Thankfully for all the university students out there hankering for an affordable way to use it, QSR offers short term licences for a fraction of the price, to full-time students only.

NVivo semester NVivo student

Using NVivo Student and NVivo Semester – a few things to be aware of:

The two options are called NVivo Student and NVivo Semester, and here are a few things to be aware of:

  • NVivo Student allows full use of the software for one year, and NVivo Semester for six months.
  • Proof of study (university ID) must be provided to obtain either of these licences.
  • NVivo Semester is delivered for download via email.
  • Similarly to other NVivo Licences, NVivo Semester and Student both allow you to install and use the programme on a personal computer and an additional portable computer where required.
  • Should you decide after using either of these licences that you want to extend your licence, you can upgrade to a regular, perpetual licence.

 

You can view pricing of these products via the Pacific Transcription online shop.

Posted by Emily Bellingham

Posted in Focus Groups, Interviews, Qualitative Research | Tagged , , , | Leave a comment

The simplicity of outsourcing your transcripts: A two minute summary of a two minute process

So you’re getting down to business and want to know just how quick and easy it is to start outsourcing your transcripts?  You’ll be pleased to know that it only takes a few minutes of your time to start outsourcing your transcription requirements with a professional transcription company like Pacific Transcription. We like to talk things through with you to make an accurate assessment of your requirements so we can provide you with truly satisfactory services.  Here’s a short summary of how we go about it.

First Step to Outsourcing Your Transcripts – Contact Pacific Transcription with the details of what work you need done.

You may have a simple transcription request with standard turnaround of 2 to 4 working days and transcribed into a regular template; or more complex requirements, such as urgent turnaround, confidentiality requirements, volume of work, content of audio files, number of speakers, audio quality, style of transcript that you require (strict verbatim, conversational analysis style, intelligent verbatim).

Talk with us about these and any other questions or thoughts you may have.  It might help to have a brief look at our website before calling or emailing to understand the type of work we undertake. In saying that, we are constantly expanding our services and are flexible enough to accommodate the vast majority of work we encounter.

Second Step to Outsourcing Your Transcripts – Ask Pacific Transcription for rates and a quote.

We send you our rates sheet or a quote for you to look over. For a more definite quote, we would usually request a sample of the audio. Without a sample we won’t be able to assess aspects like audio quality and difficulty of interviewee accents which can affect the rate.

Third Step to Outsourcing Your Transcripts – Create a secure online account with Pacific Transcription.

On confirmation from you to trial or begin using our services, we will create a secure online account for you (or you can create one yourself, via our website).

Outsourcing Your Transcripts with Pacific Transcription - Self-register Page

It is in this account that you will upload your audio files, and also where we return the completed transcripts, for you to download. (We can, on request, send files via email or other secure file share methods.) You will receive an email with instructions on how to upload and download files.

Fourth Step to Outsourcing Your Transcripts – Let Pacific Transcription know if you have any special instructions.

You will also be asked if you have any notes regarding style, identification of speakers, or specific templates you would like used.  You can add these notes to files yourself, once you have uploaded all your files, or pass them on to a staff member to record.  We can also provide basic templates, or create templates at your request.

Outsourcing Your Transcripts With Pacific Transcription - Uploading Audio With Notes

Fifth Step to Outsourcing Your Transcripts – Upload your files!

We are always available to assist via phone or email, and you can find videos on our website and blog which demonstrate how to do this. We will contact you should we have any questions after beginning work, or in the rare instance that there is an issue with the file.

Sixth Step to Outsourcing Your Transcripts – We return the files to you in the requested time period.

You can download the completed transcripts from your secure online account, or request us to email them to you.  We ask that you let us know as soon as possible should you have any issues with the returned transcript.

Outsourcing Your Transcripts Saves You Time!

Seventh Step to Outsourcing Your Transcripts – We issue you with a tax invoice, for payment.

We send you an invoice, to be paid within 10 days of receipt of invoice.  Invoices are sent each month or more frequently depending on both the type of work and request from the client.

Outsourcing Your Transcripts – It’s that easy!

Within a few minutes you can have an account set up over the phone or by self-registering on our website.  A few minutes later, your first files can be uploaded and we can start work.  Downloading transcripts when complete and paying invoices via the various methods we offer only adds another minute or two here and there. It really is as simple as that, so take a minute to try it out and see for yourself.

 

Posted by Emily Bellingham

Posted in Dictation, Transcription | Tagged , | Leave a comment